1. How do I place an order?
You can browse products on urbankaistore.com, select the desired style, size, and quantity, click “Add to Cart,” and then proceed to the checkout page to complete your payment.
2. What payment methods are available?
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Payment information is securely encrypted to protect your account.
3. Can I modify or cancel my order?
Once an order is confirmed, we will process and ship it as quickly as possible. If you need to modify or cancel your order, please contact us as soon as possible via email at support@urbankaistore.com. We will do our best to accommodate your request before shipping.
4. How long does it take for my order to ship?
Order processing time is typically 2 business days.
After shipping, you will receive a tracking number to check the shipping status at any time.
5. How much is the shipping fee?
The specific fee is calculated based on the order weight and destination. The specific fee will be displayed during checkout.
6. How long will my package take to arrive?
The exact arrival time depends on the shipping company and the destination, and may be delayed during holidays.
7. How do I return an item?
Please apply for a return within 30 days of receiving the item.
Items must be in their original condition, unused, unwashed, with all tags and packaging retained.
Return process: Contact support@urbankaistore.com
→ Get a return address → Ship the item back → Process your refund.
8. How long does it take for a refund to arrive?
Once the returned item is received and confirmed, the refund will be processed within 7 business days.
Bank processing times may vary, please be patient.
9. Can I exchange an item?
Direct exchanges are not currently available. If you need to change the size or style, please return the item first and then place a new order.
10. Contact Customer Service
For other questions or special requests, please contact us through the following methods:
Email: support@urbankaistore.com
Phone: +1 (305) 555-0147