Thank you for shopping at urbankaistore.com. We want you to be completely satisfied with your clothing, bags, and shoes. If you have any issues with your order, we offer a convenient and transparent return process.
1. Return Requirements
All returned items must be in their original condition, unused, unwashed, and with all tags and packaging intact.
Some intimate items may not be returnable; specific instructions will be noted on the product page.
2. Return Period
You may request a return within 30 days of receiving your item.
Returns will not be accepted after this period.
3. Return Process
Please contact our customer service team via email at support@urbankaistore.com and provide your order number and reason for return.
We will respond within 24 hours and provide the return address and instructions.
Please securely package the item and ship it back to the designated address. We recommend using a tracked shipping method to ensure a smooth return.
4. Refund Processing
Once we receive the returned item and confirm that it meets the return conditions, we will process the refund within 7 business days.
The refund will be refunded to your original payment account. Please note that bank processing time may vary.
Shipping costs are generally not refundable (unless we make a shipping error or the product has quality issues).
5. Exchanges
If you need to exchange the size or style of the product, please return it first and place a new order.
We do not currently support direct exchanges.
6. Contact Information
If you have any questions about returns, please contact us at the following:
Email: support@urbankaistore.com
Phone: +1 (305) 555-0147